The Xerox Support Community is powered by Khoros. I tested with my name only. ... Office Solutions for Printing and Workflow Office Solutions for Printing and Workflow. Ensure you have connection information for your email service provider - server address and port … Thank you for using the Support Forum. We had Scan to Email working through a GoDaddy account, but we recently switched to Office 365 email and I cannot get it set up properly. Email settings apply to all services that use SMTP, including Internet and Scan to Email. The issue is SHA-2 encryption, your current firmware doesn't support it, only the last release does (the one I linked), © 2021 XEROX CORPORATION. Enter the Password for the Office 365 account in the Password and Retype Password fields. Xerox® WorkCentre® 7220i/7225i Tabloid-size Color Multifunction Printer Invalid response been detected message. POP before SMTP gives me "POP server comm timeout" and SMTP AUTH gives me "DSN server un-sets up in SMTP" or … 4. Specify the Maximum Message Size from the pull … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Could you please provide step by step manual for this. Using the admin email settings validation testing tool within the web UI, email sends to destination successfully. Standard Features Xerox® Standard Accounting (Copy, Print, Scan, Fax, Email), Network Accounting Enablement Optional Features Equitrac Express ®, Equitrac Office®, YSoft SafeQ® Xerox® WorkCentre® 7220i/7225i Colour Multifunction Printer The WorkCentre 7220i/7225i Colour Multifunction Printer is built on Xerox… After updating the firmware I tried my gmail account again instead of Office 365, and this time it worked. We have a Xerox WorkCentre 7830, a printer engineer came out the other day and wiped the device back to factory settings. Is there something wrong here? Xerox ® WorkCentre ® 7220i/7225i Color Multifunction Printer Meet today’s tasks, build tomorrow’s opportunities. ; In the Embedded Web Server, click Properties > Connectivity > Setup. We had Scan to Email working through a GoDaddy account, but we recently switched to Office 365 email and I cannot get it set up properly. Xerox® WorkCentre™ 7220/7225 A3 Colour Multifunction Printer TITLE: X_28865_W7JBR-01ED LANGUAGE: English DATE: 7 January 2015 1:39 PM PLATES: CMYK PAGE: 1 of 8 Change subject line. Don't forget to let us know how you got on! The firmware is here and is dated last month. Email would fail with fault code 027-504 invalid response from smtp server. Article Id: 2095035.html | Published: 08/09/2018. Having trouble using your scan to email on your Xerox 7220? The printer uses this address as the default text in the From: field of the email. Downloads and installs the Xerox Print and Scan (TWAIN/ICA) Drivers for macOS. Page 2 Simple Scan to Email Setup Guide May 2004 Scan to Email Scanning to email from a Xerox DC 555/545/535 requires the support of external email services on a network. Use the settings you had when you got the 017-714 error, but upgrade to this firmware and it will work. In turn we have began the process of re-configuring the device with SMTP, DNS etc. Keep watching our video for a step by step guide on how to do just that. Model: Xerox WorkCentre 5330 Software Versions: System Version 53.30.11 Controller ROM Version 1.205.7 IOT ROM Version 40.2.0 ADF ROM Version 7.10.0 Does that make the DNS entry valid? Xerox ® WorkCentre™ 7220/7225 Colour Multifunction Printer Meet today’s tasks, build tomorrow’s opportunities. The Xerox Support Community is powered by Khoros. From the System Administrator menu, select System Settings. Having trouble scanning documents to your email? In order to resolve this issue clear out the Administrator's email Address field and clear out the domain field as well. additional actions taken:  site to O365 connector has been configured, also attempted to setup stunnel on a workstation and use it as a proxy for the workcentre (no dice), also tried appriver's open relay settings, didn't work either. Xerox® WorkCentre® 7220/7225 . You can clear the Administrator's email Address and domain in the following CWIS menu.Administrator's email Address:Properties > Description >Administrator's E-mail Address:Domain:Properties > Connectivity > Protocols > TCP/IP > Domain Name:With both of these fields cleared Office365 should work properly. We have set the printer up to send emails via Office 365; using the outlook.office365.com SMTP address. As far as I know, the 53XX on the latest firmware that I linked is the only way for it to work with Office365, it is the firmware that resolved the issue where the printer did not have the ability to use SHA-2 for encryption, which would cause the error you are getting and 017-714. I downloaded that new firmware and changed the Login to SMTP AUTH. All rights reserved. Sell Xerox products and services: ... How To Configure Scan to E-mail Using Office 365 Relay Server. Please upgrade to the latest firmware for the 53xx. You are able to scan to email using his Office 365 account. The DNS is set to Obtain Automatically and the Preferred DNS server matches the Primary DNS from our Cox modem/router combo. Subject line was being filtered by e-mail server. Properties - General Setup - Smart eSolutions - Registration - Register with Xerox Communication Server - Server Communication - Enabled - unchecked. Color Multifunction Printer . 5. … If this upgrade does not fix the issue please consider contacting your support centre for further assistance. Disable Smart eSolution on CWIS. See the Related Content section for additional information. Access the Embedded Web Server and login as System Administrator. Select System Settings. Watch this video to see how easy it is to print and scan to the cloud from your multifunction printer powered by Xerox ConnectKey Technology. I've tried every setup configuration I could find online. If you can get that trace done, Xerox (assuming you have a maintenance agreement) should be able to figure out what is happening if you cannot. 2. Released: 04/26/2014 ... WorkCentre 7220/7225 Automatic Upgrade 073.030.075.34540-Software for 2016 ConnectKey Technology. 1. Read Xerox WorkCentre 7220 / 7225 Model Configurations and Specifications to discover rich features provided by this colour multifunction printer with ConnectKey Technology. Use this page to create a predefined email message. Product support for. 2. When using the 'scan to email' function on the device, devices issues an 'smtp over ssl failed' error (017-714). Procedure for Scan to Email Setup 1. Ensure there is a check mark in the Enable checkbox next to [Secure Email Connection with SSL/TLS]. Hello Friends, I am Nitin Khatri running this channel, if you like this video Please Subscribe Channel and Press Bell icon. 2. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new … Configure Simple Mail Transfer Protocol (SMTP) (Scan to Email) Server Settings; Configure Simple Mail Transfer Protocol (SMTP) (Scan to Email) Connection Encryption Settings; Configure Simple Mail Transfer Protocol (SMTP) (Scan to Email) Authentication Settings However, mail alerts are using that same account, and are not being sent, instead the error 027-504 is logged on the device. Xerox® WorkCentre® 7220 / 7225 ... For details and more scan setups, see the Scanning chapter in the User Guide. Press Login/Logout, then type the UserID 11111 and press Confirm. These services may be provided by your own email server and supported by your IT department. If I have free time I'll look through the settings again and try to get Office 365 working, but the gmail account is doing what I need for now.Thank you for the help! System Software Version: 073.030.075.34540. © 2021 XEROX CORPORATION. I know it works on 061.121.227.03404 Hint, install this now if yours is not the same (You would need a technician to downgrade from the above) Watch our step by step guide and find out what's going wrong. An invalid entry means it found the server but does not understand what the server stated back. Or, you may be using email services provided and 3. Assuming you have logged into the email account the printer is using and did not get a "You must change the password now" message, and you did not enable 2-factor auth on the account (Both of those things cannot be understood by a printer and could cause your fault) then the only thing left is to do a Wireshark trace of the data on the LAN going between printer and Microsoft to see what the message is that it can't understand. Xerox 7225 Scan to Office365 with … Ensure the [Select to save new password] is checked off. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We have a several Xerox 7225 Workcentre. I've tried every setup configuration I could find online. Scan to Email on the Xerox WorkCentre 7525, 7530, 7535, 7545 and 7556For more information: http://www.ssmd.com/product/workcentre-7500 … ; For Protocol, for SMTP (Email), click Edit. • LAN Fax sends the current print job as a fax. All rights reserved. Edit Email Message Help. Released: ... IBM AIX Xerox Office Standard Driver. Enable the Scan to Email option using the instructions in Install the Scan to Email Option on the WorkCentre on page 1. ; On the SMTP (Email) page, click the SMTP Authentication tab. ... • Internet Fax scans the document and emails it to a recipient. Re: Xerox 7535 Office 365 scan to email settings I've seen cases where Office365 in the latest firmware 061.121.227.24300 may have issues. Accounting Standard Xerox® Standard Accounting (Copy, Print, Scan, Fax, Email), Network Accounting Enablement OptionalEquitrac Express ® , Equitrac Office, YSoft ® SafeQ ® Paper Input Standard Duplex Automatic Document Feeder: 110 sheets; Sizes: 148 x 210 mm to 297 x 420 mm; Custom sizes: 85 x 125 mm to 297 x 432 mm Message Text - Enter the predefined message. Which means DNS has to be fine, else it would not have found the server that gave it the ability to make a request from the server in order to get back a response it did not understand. Here is a step by step guide on how to do just that. These are the most recent settings I tried and seem closest to the Office 365 instructions and what all the forum posts recommend. ; For Login credentials that are used for user-initiated email … If you enable Edit Email Message, all emails from the printer contain the same message. Now the error is "027-504: Invalid SMTP server's response". POP before SMTP gives me "POP server comm timeout" and SMTP AUTH gives me "DSN server un-sets up in SMTP" or "Server un-supports SMTP-AUTH". To edit a predefined email message, select the following options: Subject Text - Enter the predefined subject line. Having trouble scanning to USB on your Xerox 7220? I made sure the system clock was accurate and I just updated the firmware. 1. WC6605 Family WorkCentre 6605 Try these solutions. Workcentre 5335 Scan to Email with Office 365, Re: Workcentre 5335 Scan to Email with Office 365. For details, see the Faxing chapter in the User Guide. Our company use Exchange Online (Office365) We need use Scan to Email with SMTP Authentication and Connection Encryption. Before you begin: Create an email account for the printer. Enable checkbox next to [ Secure email Connection with SSL/TLS ] email option using the admin email validation! The error is `` 027-504: invalid SMTP server by this colour printer... Primary DNS from our Cox modem/router combo but does not understand what the server stated.! Our company use Exchange online ( Office365 ) we need use Scan email... The System Administrator menu, select System settings Password fields have began the process of re-configuring device... Smtp address in the latest firmware 061.121.227.24300 may have issues updating the firmware I tried my gmail account instead. 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Today’S tasks, build tomorrow’s opportunities our step by step manual for this how! Entry means it found the server but does not fix the issue please consider contacting your support for!