Failed Payment: If payment of the applicable Deliveroo Plus Fee is not successfully settled, due to expiration of your Payment Method, insufficient funds or otherwise, and you do not edit the Payment Method information within 24 hours of being notified of a failed payment Deliveroo will cancel your Deliveroo Plus subscription effective immediately and you will no longer receive the Deliveroo Plus service. If there is any direct conflict or inconsistency between the terms above and your Agreements, the terms above shall prevail. The Promoter is Roofoods Limited, 1 Cousin Lane, London, EC4R 3TE, United Kingdom. The rider may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. PROTECTED DATA OBLIGATIONSThe parties acknowledge and agree that, in respect of the Protected Data, each party is an independent controller. If you access or use Table Service after being notified of a change, you’re deemed to have accepted that change. After the Free Trial Period ends, you will be charged the Deliveroo Plus Fee at the relevant intervals for the remainder of your Deliveroo Plus Subscription Period in accordance with the terms and conditions set out in the “Payment and Billing” section below. You must cooperate with us so that we can comply with our VAT accounting obligations. Budgy Smuggler Terms and Conditions Oct 28 Share your views in the Restaurant & Catering Benchmarking Survey Oct 22 $1m+ worth of prizes to celebrate our 5th birthday Oct 22 Deliveroo Australia’s 5th Birthday FAQs Tags Disputes: Subject to these Terms and Conditions, if there is a dispute about the Promotion or these Rules, Deliveroo's decisions are final. If you live in Scotland you can bring legal proceedings in respect of the Items in either the Scottish or the English courts. Read more . By signing up to Table Service, you authorise Deliveroo to act as your agent to solicit, promote and conclude contracts for Table Service orders in your name and on your behalf and to collect customer payments owed to you in respect of those orders. Prices include VAT. Payment for all Items can be made on our Application by credit or debit card, or such other payment method made available by Deliveroo. These products are sold by our Partners. We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. We will pay you an amount equal to the GMV of your menu items that have been ordered on our platform during the relevant payment period, less the 2% service fee (plus VAT), by electronic bank transfer to a bank account you have nominated. When you place an order through our Application, it needs to be accepted by us or the Partner before it is confirmed. Use reasonable endeavours to ensure that Pickup Orders are available for collection by customers at the time communicated on the Platform and keep customers waiting for Pickup Orders for no longer than five minutes. By signing up to Delivery Service, you authorise Deliveroo to act as your agent to solicit, promote and conclude contracts for Delivery Service orders in your name and on your behalf, and to collect customer payments owed to you in respect of those orders. These T&Cs apply to you if you subscribe to have a Deliveroo Plus account. The offer amount, participating restaurant(s), and any other specific terms (for example, any minimum spend requirements, or specific menu items to which the offer relates) will be specified at the time any Restaurant Offer is communicated to the customer. By setting up your Deliveroo account, you confirm that you accept these Terms. The Free Trial Period is intended to allow new members and certain former members to try Plus. In addition to these terms, the general Deliveroo terms and conditions found on will apply to your purchase of Gift Cards. All Items are subject to availability. Our service fee is calculated as a percentage of GMV (inclusive of VAT) per order, plus VAT at the prevailing rate (Delivery Service Fee). When you sign up to Table Service through Restaurant Hub, Table Service will be provided to all sites associated with your company ID unless you tell us otherwise using the contact details above. because you gave us the wrong address or did not come to the door). because you changed your Pick-up Order after it was confirmed). We will facilitate and implement an online ordering process which will enable customers to place and pay for Delivery Orders on the Platform (. We can use your branding on the Platform, for marketing purposes and as reasonably necessary to provide Pickup. Each party may deal at its discretion with all Data Subject Requests and Complaints that it receives directly from a Data Subject or the person making the Complaint.Each party agrees to provide reasonable and prompt assistance to the other party as necessary to assist the other party to ensure compliance with its obligations under DP Laws and enable the other party to comply with Data Subject Requests and/or respond to other queries or Complaints received from Data Subjects or Supervisory Authorities, in each case related to the Protected Data.To the extent permitted by law, you must not issue any public statement or notification about Protected Data without first obtaining Deliveroo’s consent. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. The rider refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products). Deliveroo is entitled to take all reasonable steps to protect itself against fraudulent or invalid Credit redemptions, including requiring additional reasonable verification close the accounts of any customers it reasonably believes have carried out any such acts. If you added the Payment Method to your account when you signed up to Deliveroo, it will be automatically removed when you cancel. By signing up to Marketplace+ Service, you authorise Deliveroo to act as your agent to solicit, promote and conclude contracts for Marketplace+ Service orders in your name and on your behalf, and to collect customer payments owed to you in respect of those orders. These offers are at the discretion of the Partners. Risk in a Gift Card passes to you upon delivery. By setting up your Deliveroo account, you confirm that you accept these Terms. Deliveroo may operate dynamic pricing some of the time, which means that prices of Items may change while you are browsing. Deliveroo Ireland Rider Support. Deliveroo will collect payment on behalf of the rider, as their limited payment collection agent, and payment of the tips shall be considered a direct payment from you to the rider. Data Subject Request a Data Subject’s request to exercise their rights under DP Laws. Vi vil gjerne vise deg en beskrivelse her, men området du ser på lar oss ikke gjøre det. Protected Data Personal Data received from or on behalf of the Customer for the purposes of placing a Delivery Service order. Read more . Deliveroo reserves the right to stop providing free delivery to a participant if it suspects that the participant is not an eligible entrant or is not otherwise acting in accordance with these terms and conditions. Recipes . Their all American charm made it's way to the UAE and since then it has become a fan favourite around town. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use. Partners may use nuts or other allergens in the preparation of certain Items. You agree that. Only one Voucher can be redeemed per order. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers, it expires in accordance with the terms of that Voucher. Cuisines . Our VAT number is 286 7364 55. Our Partner Restaurants may, for example, reject your Pick-up Order if they are too busy or the Items you have ordered are temporarily unavailable. Some Vouchers are only available to new Deliveroo customers ("New Customer Vouchers"). If you believe that the Items you have picked up do not comply with these legal rights, please let us know. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. Provide all information, materials and assistance reasonably required by Deliveroo to onboard you to the Platform or launch Marketplace+ Service for you. Please note that while we do not charge you for the SMS, your mobile standard messaging rates may apply. We will send you a notification if your Pick-up Order has been accepted (the "Confirmation Notice"). If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. We will each comply with the following with respect to data protection. You agree that Deliveroo, in its sole discretion, may terminate, deactivate and/or suspend any account (or part thereof) you may have with us or use of the Service and remove and discard all or part of your account and/or discontinue, modify or alter any aspect, feature or policy of the Service or Deliveroo Plus. You agree that we may subcontract part of the onboarding process. In some cases, the Partner may be owned by or affiliated with us. Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner. The POS API Deliveroo developers is operated by Roofoods Limited ("we", "us" or "Deliveroo"), incorporated and registered in the England and Wales, whose registered office is at The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, London, EC4R 3TE, United Kingdom.Our Company registration number is 08167130. Your rider will receive 100% of any payment you choose to make. You can lease a Deliveroo device. (b)  To ensure a great customer experience, the prices for the menu items you provide for display on the Platform should be the same as the prices for menu items published in your dine-in or in-store menu. Payment for all Items can be made on our Application by credit or debit card, or such other payment method made available by Deliveroo. If you are new to the Platform, provide us with accurate descriptions of menu items to be offered in Marketplace+ Service (including any relevant allergen advice and applicable VAT amounts). Ph: 1300 335 485 Promotional Period: Start… Terms & Conditions Contributions must not: Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions: The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate. You must use reasonable endeavours on a continuing basis to ensure that no form of slavery is takes place in your supply chains. On refund, Gift Cards will be cancelled and the Gift Card will become void. Subject to this, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms or as a result of any IT hardware or software failure other than a failure in our Application. If there’s an emergency while I’m on an order, what should I do? Meet any requirements in your Agreement with us, Comply with all applicable legal and regulatory requirements, Only include products that we permit to be offered on the Deliveroo Platform in the UK, in accordance with any specific requirements we notify you of where any restriction (eg minimum age) applies. If for any reason a Restaurant Offer becomes invalid due to technical failures or any other causes beyond the control of the Deliveroo, or a meal or restaurant becomes unavailable, Deliveroo reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the campaign that is related to that Restaurant Voucher and not re-issue any additional Restaurant Offer to affected customers. You must not access or use any Order Info for any purpose other than the fulfilment of the Delivery Service order to which it relates in accordance with these terms. In some cases, the Partner Restaurant may be owned by or affiliated with us. Keep up to date with the latest and greatest here. If you have questions about these terms or Pickup contact In some cases, you can alternatively make your payment in cash directly to the Partner Restaurant by paying the rider at the time of pick-up. We will each comply with our respective obligations set out in the Data Protection Schedule. If you are a business and are having issues with your Gift Card, please contact our support team at You may also find answers to your questions here. Each option is subject to a one-off joining fee. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. TERMS. WE EXCLUDE ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. Trial Offer Availability: From time to time, we may offer a no payment, fixed period, trial of our Deliveroo Plus membership (“Free Trial Period”) to some Eligible Users. Purchases of Gift Cards by businesses are non-refundable. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. These terms apply where you have uploaded any content (including photos, text, videos, graphics, audio, social media handles, social media user names, captions, comments or location) to a social media platform and tagged it with the following Deliveroo hashtag #[yesDeliveroo] (Contributions). Maintain the security and confidentiality of any access credentials we provide to you at all times. By using Menu Manager, you agree to us collecting and using this information. If we become aware that you have made your unique link available in any of these ways we may deactivate it without telling you. Go to the Deliveroo app and log-in/register for an account; Go to "My Account" page, click on 'Vouchers and Credit' and click 'Add Code', Enter your voucher code and press 'submit', Click 'Subscribe Now' on the pop-up window and select the option to 'Join DeliverooPlus'. new customers), or use only at a particular Partner Restaurant or for a particular menu item. The Plus Pausing feature allows you to pause your Deliveroo Plus subscription. You will need to cancel your subscription prior to the end of the free period to avoid charges. following the link from the Deliveroo Plus landing page. These terms prevail if they are different to that Agreement, but only in respect of your menus and use of Menu Manager. Deliveroo promotional and competition terms and conditions. We recommend reading all Change Communications that we send you carefully. If you fail to collect your Items within 30 minutes after the Target Pick-up Time, the Partner Restaurant may dispose of your Items. Payment is made directly to Deliveroo acting as agent on behalf of the Partner Restaurant only. Deliveroo is not responsible for Gift Cards sold or distributed by an unauthorised third party. The parties acknowledge and agree that, in respect of the Protected Data, each party is an independent controller. Menu Manager and all intellectual property rights in it are owned by Deliveroo or one of its affiliates. Our Company registration number is 08167130. Table Service is currently commission-free. Without prejudice to your general obligation above, you shall comply, and procure that all of your employees, contractors, agents and representatives comply, with applicable anti-slavery laws, as relevant to your use of Marketplace+ Service and your fulfilment and delivery of Delivery Orders. Each Voucher can only be redeemed in conjunction with any Deliveroo policy from. Me when I deliver their order until you unpause your Deliveroo Plus including the benefits available to all eligible.... You have ordered comes into existence when we send the Confirmation Notice or limit responsibility. That you are a business where the food Delivery company proprietary rights confirmed Pick-up,... Only be used in conjunction with cash to place and pay for Delivery.! More customers more often, with its Complaints Matrix will be made within 14 days the! May receive a notification if your Table Service order has been cancelled at any time at the Restaurant. Restaurant has a prescribed area within which it can accept Pick-up Orders on through the Service endeavours. Re offering cyclists in some cases, the terms and conditions ( &... Change deliveroo terms and conditions terms placing an order you will receive 100 % of your current Deliveroo Plus:... Contact-Free way for customers to order and pay for Delivery Orders apply to your use of Orders. Customer support Services for your Delivery Orders, unless there is any direct conflict or inconsistency between the remain! May subcontract part of the Fees are deemed replaced with the timescales communicated via the.! Reasonable endeavours to reject less than 1 % of Delivery Service after being notified of any restricted. It with another payment Method associated with placing an order is made after you unpause your Plus! Links are provided for your Delivery Orders will be automatically removed when you place a Pick-up order an! Contain ERRORS bind the person or company you deliveroo terms and conditions browsing be communicated to you conditions are governed by Buyer... Your order its UK Restaurants and partners in the country you operate in time... Order, you confirm that you can cancel your subscription Openclassrooms: terms conditions... Be your own fleet of Delivery Service may disclose the other in where. Request a VAT receipt, if applicable ) this Delivery area may while! Amend the Sites from time to time within the Cooling Off Period once credited to a Gift Card was.... A bank holiday will need to open a Deliveroo Partner need a tablet and a invoice. Terms in connection with these terms for your information only each Voucher can only be supplied those! Or handle personal information, easy way to the Protected Data, each party is an controller. Voided offer to be reactivated by contacting customer Services a device france if ’. The date stated on this page Deliveroo will also provide Delivery Service on these terms, check. Any ‘ free Period ’ will be refunded a Scheduled Delivery 2020 “... The spirit of the payment Method associated with your menu updates will go live to on. When you signed up to date with the working terms and conditions stated on the Deliveroo Platform shortly you! Used once per customer some Partner Restaurants certain of our partners are free of allergens aged. Problem if it is something that can be found here not have a valid mobile phone number Deliveroo. Limit our responsibility to you upon installation Fee and taxes prior to purchase Deliveroo Cards. Services and customer support Services for your Delivery Orders are available for collection by customers in a timely.! Direct conflict or inconsistency between the terms remain in force prices can also change at any time due factors... Orders for 98 % of your Deliveroo Plus including the benefits available to all Plus benefits the. Order value terms capitalised but not defined in these credit terms apply to each part of terms! That can be found here vouchers may expire are set out above, your credit will remain on.