Even when a package is signed for, it is possible it was delivered to a wrong address and signed for at that address. A package showing as “delivered” means nothing to them. What should I do? thanks I sold an item Nov. 18. I was able to meet the carrier at my apartment and he hand delivered it to me. In any case it's not your problem. The same thing happened to me with Ebay 6 months ago. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. The fact that the tracking says a package has been delivered is fairly meaningless if in reality you were out and the delivery driver couldn't be bothered to take the package back to the depot, so they just faked a signature and dumped the package somewhere, or delivered to completely the wrong address anyway. Next, with your tracking number handy, call the carrier (USPS, FedEx, UPS, or whichever company was responsible for the delivery), and check their website for details. Here Is a Look at Common eBay Seller Mistakes and How to Fix Them, How to Tell If You Bought Fake Stuff on eBay and What to Do About It, The Benefits and Disadvantages of eBay's Global Shipping Program, The Balance Small Business is part of the. So my question is, what do I do? I said we'll I was home all day that day so that's impossible. the way that your regular mail delivery … There is nothing left for you to do. Hello, I sent a package via FedEx to an eBay buyer. I ordered a magazine subscription, but never received an issue. When mail is lost or delayed, we want to find it. Now when peole complain "They never came to the door" my Postmaster will print off the screen showing where the scan was made and give it to us to put with their mail. Sometimes packages marked as delivered went to the right zip code but the wrong address. : I guess I am wondering how to handle this. Ebay isn't Amazon. I asked her to send me copies of her "previous" emails as well as a description of the "other" item that she "bought" from me. So what do you do now? Your request will then close automatically within 24 hours. What a blackmail tool." I printed the label through PayPal so it was the address they had on file. The scanning information can also be pulled up and the scan will show where the item was scanned within around 5 feet. Re: Item marked as 'Delivered' by Auspost but not received in reply to freshy7 yesterday@michellebartley wrote: I also hit a message from Australia post stating my parcel was delivered. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. There's an excellent chance you will be able to get your money back as long as you paid with your credit card. Advise your buyer once the item says delivered, your done. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. sidneyfalco 2017-08-09 18:50:50 UTC #1. Before contacting them, items GetHuman4616618 may need: Order number, … You want the buyer to open an INR case. If the seller responds but doesn't have delivery confirmation, they can either issue a refund or offer a replacement item. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. What to do when a buyer opens an item not received request on eBay In the email you received telling you the buyer’s issue, select See request details. They have to contact the shipper. Buyer Says Package Not Received - USPS Indicates Package Was Delivered - Now What? Thank you so much for your responses...especially the link to block this woman! If eBay or PayPal do not provide it, look up the address on USPS.com and get it there. I was also expecting my delivery but on tracking its mentioned they delivered with a signature which is not available to me. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. Hello, Longtime eBayer here. Ebay has access to things you and I are not privy to. Don't listen to anybody who tells you that you have no recourse. Zip+4 does not apply to packages. Small Packet USA and Small Packet International Air without track # issued on eBay as new shipping service, sellers and buyers are happy for them. How to deal with dodgy ‘Item Not Received’ buyers on eBay. Feedback no longer effects a seller's rating, so you don't have to worry about that. One of the topics discussed at eBay Connect last week, was what to do when a … Package tracking shows delivered, buyer did not receive. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? Whether you are sending it or receiving it, your mail is important to you and the U.S. Clearly a shipping company mistake. I checked the tracking and it showed it had been delivered to her front door. By Chris Dawson August 15, 2016 - 8:41 pm. I’ve been over and over this with Amazon. Although we state very clearly that we are not responsible for failure delivery based on shipping service without track#, before shipment, we remind of it again. I messaged with seller and they just seem disinterested or uncaring. You sit on your hands. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor's house or leasing office). Buyer claims item not received. The seller is not in the position to deal with a lost or stolen package on YOUR end. If it is not correct then talk to the customer care service. Archived. This is in regards to a customer that has been buying from us for a few years now and placed over a dozen orders with us: -We receive an order of about ~$600 in merchandise that we ship to the … I usually suggest to the buyer that they open a case if they havent already. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Package says delivered but did not receive. This includes contacting and filling a missing item report with your local Post Office, signing a affidavit that the item is missing and filing a mail theft report with your local Law enforcement if warranted. In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Message 9 of 13 (1,337 Views) Reply. It’s against policy but hard to prove if they have a friend or relative do it or open another account. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. I am surprised that this is the stance of PayPal. Package signed for, but not received? fail. There was no reasonable reason to give the seller bad feedback and if the seller won the case then you cannot leave bad feedback any way. Strength in numbers! If you are still unable to locate it, there is an investigation process that you need to follow. This is not the Seller's fault, nor problem, when a package is marked as delivered but you never received it. It definitely didn’t help with Amazon allowing the AZ claim. She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. Share best practices, tips, and insights. I know that it is but natural to assume the worst, but it may not be the case at all. Both USPS & Canada Post tracking say "Delivered" on Dec. 26. dycon58. Am I at fault here? As you sell more, problem comes more. I received a message not from the customer themselves, but from Amazon Customer Support. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. I checked with my family to see if they took it but they havent. Hello, I sent a package via FedEx to an eBay buyer. Drivers also sometimes leave packages in a "hidden location" (behind a bush, under a mat, or inside a rear screen door, for instance) to prevent theft. Try to know if someone attempted to deliver your product. I got an email alert from Canada Post on November 6th saying my item had been delivered to my community mailbox but I received nothing in the mailbox on my … … Buyer claims package wasn't received, tracking shows it was delivered, I received an email saying that my package was delivered but it was not. I know its sneaky and underhanded but you have to protect yourself. http://offer.ebay.com/ws/eBayISAPI.dll?BidderBlockLogin. But there is no need to panic if you do encounter such a situation. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. Can you guide how you received your parcel? Nov 6, 2019 12:05:10 PM. I ordered a pair of timberlands off of ebay from a buyer in Georgia, I am in Winnipeg, MB, Canada. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Buyer said package not received, but USPS shows delivered. Community Member 11-09-2017. Meet other eBay community members who share your passions. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. They say it is not sufficient. According to USPS the package was delivered on the 29th (marked 'left with individual'), however on the 30th I was contacted by the buyer who said they did not receive the package. You will not win an A-Z. The reason is because as soon as you win they will be unable to leave feedback. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. Amazon has their 30 day return policy which is more than enough days to return something. Selling on Amazon. For example, a wedding cake that was ordered for the day of a wedding. I checked the tracking and it showed it had been delivered to her front door. Tracking says Delivered-- Buyer says did not receive item. box that’s too small for the package. I still don't know where you are marking things as delivered. I got the package. Packages Not Delivered By eBay’s Global Shipping Program October 31, 2014 by AdminDivya eBay’s Global Shipping Program gives e-commerce sellers access to buyers worldwide, with tools that make it simple to sell internationally by shipping via a U.S. center. What happened was that the package was scanned, but not placed into the parcel box for whatever reason. 1. I don't believe the package was insured by the seller. But it will sit on your profile until it ages off. Apr 3, 2020 12:12:44 PM . Box: Your delivery address is a P.O. But I do not want to ruin my standards either! the way that your regular mail delivery … The seller was either unresponsive or not willing to assist me in the issue, so I simply opened up a claim with my credit card company and, voila, the money was refunded a short time later. 12. It could have been stolen too. If the seller doesn't offer delivery confirmation, doesn't provide a resolution or you simply don't receive a response in that time, you can ask eBay to intervene. Report Inappropriate Content. First: share to improve GetHuman4616618's odds. Unfortunately I was dumb and did not purchase insurance. Amazon does not accept delivery confirmation as proof that the buyer received their package. Mind though we can often remember this for a day or two unless it is an unusual package that is going to be the extent of it. I did my part, sent the item through Ebay shipping, I have the tracking showing it was delivered to her front door. However, that is not the same thing as providing proof (a signature from the buyer after seeing photo ID). Community Member 11-09-2017. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. Archived. 9,870 Views Message 4 of 14 1 Helpful Re: Tracking shows it's delivered but it's not? I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. Close. Your one-stop-shop for news, updates and information from eBay about selling on eBay. You might still want to consider filing a police report about this so that if it becomes a chronic problem in your area with carriers or couriers, the police know about it. But still no money .. part the reason for selling my items is because I need money . I've googled and googled options, but I havent found anything useful. Report an item that hasn't arrived Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. I got an email from eBay yesterday -- they'd arrived! What area are you in? If the package was sent to the wrong address, you'll be better positioned to explain your situation in any discussion or dispute. Buyer said package not received, but USPS shows delivered. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. And then i close it asap. USPS claims that the package was delivered. HELP Please!! 12. Hello, I was looking to get some answers as this has never happened to me before. After you win the case, if you feel the buyer is telling the truth (yeah right) then you can unofficially send a replacement, but your only priority at the moment is to protect your account and win the case. If not, you will refund him. I received a notice that a buyer had not received her purchace. As of yesterday, I've run into a weird problem. If you don't already, on all of your sales use the zip+4. no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. Package shown as delivered, customer says they never received. Archived. That's a whole week. Please fix this . If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. Steps to follow when your package shows delivered, but you’ve not received it. When Should I Ship eBay Items After a Sale? Or she can just leave you feedback, which of course will be negative. They almost always do. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. Postal Service ®. I ordered a fairly expensive baseball card ($60) and it was supposedly delivered a week ago although I never got it. I can't seem to find the answer in the Ebay rules. then Go to the purchase page and find the order. Track status shows as Delivered. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. You can do this by logging into your account and clicking the "My eBay" link, which will take you to a summary page. If your Amazon order status states “Delivered” but you haven’t received the package, there could be a number of legitimate reasons for this. Options. Today, 6 weeks later, the buyer leaves very negative feedback. Help with my eBay issue. EBAY (the seller) said the package was shipped and delivered, but I did not receive it... GetHuman4616618's Problem With an Order issue with eBay from April 2020. Good luck. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. An item can also be considered ‘essential’ if it’s obvious from the circumstances. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. Close. Get your refund I know it is only $9.00 but it's the principle!! Amazon holds the position that only a signature is proof of delivery. CYA. At that point, it's between you and the shipping carrier. I hope you didn't use all those quotation marks in your messages to her, because that comes off as very mocking. If when you check the reference on the RM site it is still not saying the package has been delivered then ask the buyer to open an item not received case, refund them and then use your proof of postage receipt to make a claim to Royal Mail. Buyer said package not received, but USPS shows delivered. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). eBay will then review the case and respond within 48 hours. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. Most scanners not record the GPS location of delivery. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. But first he should check with the carrier who marked it as delivered. Shipped as a Tracked Packet. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. Amazon Order Delivered But Not Received. Before putting your detective skills to work, review the email correspondence you've received from eBay and PayPal to ensure the address is correct on both sites. Buyer said that she doesnt receive parcel but I have proof of delivery from Post office. It is used to DPS letters and flats. Community Member 02-06-2015. Good luck. Thank you for sharing. If Amazon package not delivered and your neighbor has also not received and then go to your Amazon account and check your address, phone number if it is correct or not. Am I responsible? If the package was sent through USPS, you can also pay a visit to the post office with your tracking number and have them trace the precise shipping route. My package was apparently delivered to my community mailbox but i've received nothing. Clearly a shipping company mistake. Ebay doesn't sell anything. Its not your problem if Hermes delivered it, the tracking says delivered so its delivered. General Selling Questions. If the person to whom your package was miss-delivered brings it to you in the mean time please let me know and I will close the case.+ ... We recommend giving the buyer the benefit of the doubt about not receiving the package. No support available? A couple of days passed and I did not hear from her so I again requested the above information. "Have you seen this," one reader asked EcommerceBytes. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. She then sent me an email indicating that she had contacted me before and that she had not recieved the "other" package she had purchased from me. Click “I did not receive item.” This opens a request. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. I received a notice that a buyer had not received her purchace. Both of us have contacted Fedex and we were informed by their representatives that the delivery driver mistakenly delivered the package to the wrong address. I dont know what to do. ebay parcel delivered but they say its not been received I posted a parcel i sold on ebay i checked the reference number on royal mail (proof of postage) and the buyer says they have not received it, but when i go to track or trace page on the royal mail website,it says it was delivered..what can i do with paypal about this problem? (1) Since you fortunately have tracking proving delivery, no, you are not responsible for this in any way nor is eBay. If you had, you may never have heard from her again. Your buyer needs to check with friends, family, neighbors who might have the package. Just google "USPS marked delivered but item not received" or something and you'll see how lousy this whole "delivery confirmation" thing is. Sent a package via FedEx to an eBay buyer Canada Post tracking ``. Resolution center which i said we 'll i was dumb and did not receive that includes tracking, use Track! 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